Fortune 500 Cybersecurity Giant Slashes On-Call Burden & Shrinks Ramp-Up Time by 80%

The platform team was constantly firefighting, with no time left to scale systems or onboard new engineers:

• 30+ hours/week lost to handling recurring infra issues - Engineers were spending significant time addressing the same issues repeatedly.
• Ramp-up time of 4–6 months due to hidden tribal knowledge - New team members required extensive training before they could effectively respond to incidents.
• Manual runbooks led to 3x slower resolution times - Reliance on manual processes and documentation significantly extended incident resolution times.

They needed a way to codify operational knowledge and move faster without more headcount.

The team rolled out Doctor Droid's open source version to automate incident triage and make knowledge accessible:

• Automated diagnosis across K8s, VMs, and 12+ internal tools - Implemented automated diagnosis capabilities across their diverse technology stack.
• Embedded playbooks into their self-service troubleshooting portal - Created a self-service portal with embedded playbooks for common scenarios.
• Fully production-ready in just 3 weeks - Deployed Doctor Droid to production in just 3 weeks, much faster than anticipated.

No more Slack pings for help. Just structured, executable answers. All powered by the open source version of Doctor Droid's Playbooks framework.

• Incidents resolved 90% faster with automatic diagnosis - Automated diagnosis capabilities dramatically reduced the time to resolve incidents.
• New engineers now onboard in 2 weeks, not 6 months - Onboarding time for new engineers was reduced by 80%, from 4-6 months to just 2 weeks.
• Improved team morale and retention - Reduced on-call burden and automated repetitive tasks led to improved team satisfaction and retention.