Global Edge Provider Scales Ops Across 175+ Locations — Without Adding Headcount

The ops team managing 175+ edge servers was stretched thin:

• 25+ hours/week lost to repetitive, manual tasks - Engineers were spending significant time on repetitive tasks instead of focusing on platform improvements.
• Critical fixes bottlenecked by just 3 senior SREs - Only a small group of senior engineers had the knowledge to implement critical fixes, creating bottlenecks.
• Onboarding new engineers took 3 months to become productive - New engineers required extensive training before they could effectively respond to incidents.

As the infrastructure grew, the team needed automated guardrails and faster handoffs—without hiring 10 more engineers.

Doctor Droid was deployed to automate day-to-day operational workflows:

• Automated workflows across K8s, server ops, and security tasks - Created automated playbooks for common operational tasks across their infrastructure.
• Deep integrations with Grafana, GitHub, ArgoCD, Jenkins, and Slack - Connected Doctor Droid with their existing monitoring and deployment tools.
• Rolled out to production in just 8 weeks - Achieved full production deployment across all server locations in just 8 weeks.

Everything was built around the team's existing ecosystem—no vendor lock-in, no process rewrites.

• Manual work reduced by 85% - Engineers now spend significantly less time on repetitive tasks, freeing senior SRE bandwidth for platform improvements.
• Common alerts now handled end-to-end with zero human input - Most common alerts are now automatically remediated without human intervention.
• Onboarding time dropped from 90 days to just 2 weeks - New engineers can now be productive much faster, with onboarding time reduced from 90 days to just 2 weeks.