"We went from 90-day onboarding to 2 weeks. And zero-touch remediation just works."
— Director of SRE
A leading global edge computing provider with 175+ server locations worldwide, serving millions of requests per second for content delivery, security, and edge computing services. Their ops team was stretched thin. Scaling infrastructure without scaling headcount required a different approach.
01The Challenge
The ops team managing 175+ edge servers was under constant pressure with no good path forward.
25+ hours/week lost to repetitive manual tasks
Engineers were spending significant time on the same operational tasks repeatedly instead of focusing on platform improvements and innovation.
Critical fixes bottlenecked by 3 senior SREs
Only a small group of senior engineers had the knowledge to implement critical fixes. Everyone else had to wait, creating a single point of failure.
90-day onboarding before engineers could contribute
New engineers required three months of training before they could effectively respond to incidents. As infrastructure grew, this became unsustainable.
02The Implementation
DrDroid was deployed to automate day-to-day operational workflows, built around the team's existing ecosystem with no vendor lock-in and no process rewrites.
Automated workflows across K8s, server ops, and security tasks
Created automated playbooks for common operational tasks across their distributed infrastructure, covering all 175+ locations.
Deep integrations with their existing stack
Connected DrDroid with Grafana, GitHub, ArgoCD, Jenkins, and Slack. The tools they were already using, now wired together intelligently.
Rolled out to production in 8 weeks
Achieved full production deployment across all server locations in just 8 weeks, with zero disruption to ongoing operations.
03 The Results
85% reduction in manual work
Engineers now spend significantly less time on repetitive tasks, freeing senior SRE bandwidth for platform improvements and strategic initiatives.
Zero-touch remediation for all common alerts
Most common alerts are now automatically remediated without any human intervention. The system handles them end-to-end.
Onboarding dropped from 90 days to 2 weeks
Operational knowledge that was locked in senior engineers is now accessible to everyone. New hires are productive within 2 weeks.
"We went from 90-day onboarding to 2 weeks. And zero-touch remediation just works. DrDroid has transformed how we operate our global infrastructure. What used to take hours of manual work is now automated, allowing our team to focus on innovation rather than firefighting."
